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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
EXCELLENT CUSTOMER SERVICE
great job all around. super fast and easy process. answered all my questions.
Having one person to talk to through the entire process. Having a phone number that reached the same person every time you called it. Having a software program for uploading documents that is more intuitive and user friendly. Being able to access documents that you have e-signed. I’m sure there are things i have forgotten. The whole process was unpleasant.
I was a nervous customer going through my first refinance. Every time I called in, I was able to get all my questions answered and updates on the timeline. I am very grateful for all the time Ceista spent with me on the phone.
The MAC team made sure we had all the information we needed to get our documentation completed for closing per the schedule. The entire process was quick and easy.
I've financed, refinanced, bought, and sold many properties over the years and this was one of the easier transactions I have done. The ability to deliver all of the required documents electronically and then have a notary bring the closing documents to my home, made the process very easy. All of the PennyMac people were helpful and pleasant. Would not hesitate to use them again or recommend them to anyone.
The lady I initially spoke with was awesome!! She answered all my questions! To this day I am still waiting on a call back from Barbara with an answer to my question about cash due at closing.
It was a fast process and I was very satisfied
I had to reschedule my closing 4 times due to paperwork being inaccurate. This was very unprofessional and inconvenient. Additilly, I had to send my POA to the title company myself due to them never receiving it. When I spoke with Rebekah, she could never get me a straight answer to why the process kept getting messed up.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,256 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.