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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,511 reviews
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Elizabeth L.'s profile image
Elizabeth L. 
4 years ago

Questions were answered in a timely manner and very smooth process to refinance our home. 

Kimber D.'s profile image
Kimber D. 
4 years ago

Very professional to work with. 

Laurie A.'s profile image
Laurie A. 
4 years ago

ThankS! 

ARMANDO L.'s profile image
ARMANDO L. 
4 years ago

We were very pleased with the entire team throughout the process of our loan. Everyone was very professional and courteous and constantly kept us up to date, on the status of our loan. Everyone made the process seem very simple and it seemed easier than other loan companies we have worked with in the past. Everyone definitely made the entire process a positive experience. 

Ryan B.'s profile image
Ryan B. 
4 years ago

I don't have any other comments to make. 

Juan T.'s profile image
Juan T. 
4 years ago

Everything was great 👍 

Daniel P.'s profile image
Daniel P. 
4 years ago

Great guidance! 

JOHN L.'s profile image
JOHN L. 
4 years ago

From application to closing, everything went smooth. All my interactions with the PennyMac people were friendly, professional and responsive. Macy Brown is a jewel. She is very pleasant to deal with and very timely/responsive to queries left on her voice mail. Great experience, would recommend PennyMac to everyone. Thank you. 

DAVID S.'s profile image
DAVID S. 
4 years ago

I repeatedly had to send same documents in 2 or 3 times. The automated emails were behind so they would say i needed to send documents which i already did. 2 months to close was terrible. And being unable to talk to lauren when i needed to about the documents was terribly frustrating. 1 way communication. But lauren was accomidating when i had to change closing location. I believe lauren did a good job, considering how messed up pennymacs process is. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,511 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.