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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very kind and efficient .Thanks
Our loan process was seamless, timely and handled professionally thanks in large part to Nancy Msrkanian's attentive management of our account. We very much appreciate her attention to detail, prompt and thorough communications, and overall professionalism. She made a very trusting impression on us and represents PennyMac's brand well!
Kimberly was wonderful to work with!
We felt the communication could have been better throughout the transaction. Even, at the end, I received an email that the new loan was funded, but I didn't get any notification about the transaction closing and the old loan getting paid off. Also, the initial Closing Paperwork to be e-signed was incorrect. The taxes were doubled and I had to call to get that corrected.
There was a bit of confusion on our closing at two stages. 1) The MAC team contacted us in a bit of a rush stating that we were at jeopardy of losing our refi because they were unable to contact us. we were never out of contact, so not sure what they had happening on their side. 2) There was confusion with the notary. She indicated that she needed proof that the closing payments had been processed. The problem with that, we were given the final costs at 6pm EST on Friday so that was impossible
N/A
Best refinancing experience I've had to date!
We requested more than once to be sure our new title had the correct names as there had been a name change since the time of purchase. We had to delay our closing g another week as the first closer had incorrect documents. The second set of documents still had to be updated during the closing, even after we had requested it.
Thank you PennyMac for such an excellent experience with our refinance loan! Thanks especially to Lauren Aslin and Andrew Ventura!! You were both wonderful to work with. Andrew made sure we locked in the best possible rate available. He provided good advice on options for the loan terms and kept us informed about the loan process. Lauren worked long hours and late days/nights and was incredibly diligent, informative and professional in all of her services. We really appreciate you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,254 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.