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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I'm very thankful for the PNMAC team who took care of processing my home loan. We had a hiccup towards the end (not because of PNMAC but because of the other 3rd party) - but PNMAC team made sure I closed on the loan on time! I had a great experience working with PNMAC team! :)
Andrew Mortenson was very helpful every step of the way. I especially liked how when I dial in, the system transferred me to his phone immediately.
I understand that the covid virus threw a wrench into the timeline, but 3 Months? Took quite a bit longer than I had planned or was told.
I selected the highest rating for the first two questions, but my selection was not reflected on the screen. I hope those come through the survey results as the highest ratings. Nancy was always very kind, knowledgeable, and helpful. She went the extra mile to make sure my questions were answered thoroughly, and she was very pleasant to work with. I appreciate Nancy's help as well as that of Leslie from Amrock and others on the m.a.c. Team who communicated with me during this process.
I was very nervous about refinancing our mtg, I was worried that info was not going to get transferred and didn't understand how the closing was going to take place. Nancy was very patient with me and in detail explained the process of the transfer of info and what to expect at closing in addition to the few steps I needed to take care of for the closing. Our conversations were never rushed and she made sure I understand before we would hang up. Nancy is a great asset to the Penny Mac Team.
I would always say just okay, there is no way to make a loan refi a great experience. It’s a drag that requires lots of searching for paperwork. It isn’t realistic to expect a great process. I would rate it higher if I’d had a weekly report of the way things were going even if it was just a Hi, we know you’re waiting and haven’t forgotten you. Also I detest filling out surveys and dislike the pressure I imagine you’re applying to people who often don’t have control over all the processes
Great experience.
The streamline refinance process was very simple and fast. My loan officer, Kyle McTighe, was very professional and made the process a success.
The process was smooth and straightforward from the very beginning. PennyMac representatives were quick to respond to emails and provided weekly phone call updates as we neared closing. I am very happy with PennyMac's service and products.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,256 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.