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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was easier than I thought. Ms. Sierra was great. She reached out to me every week with updates. If I had a question she always answered the phone. The process was very simple.
Responses to emails in a more timely fashion, some emails were even left unanswered, & I would need to call multiple times. Sonia never returned my last phone calls or emails , and she didn't return Nicolas' emails or calls either on my behalf. The loan documents were never all reviewed with me, I had questions at the closing which unbeknownst to me the individual that was sent to my house was unable to answer those questions - she was just there to have me sign the documents. conflicting info
Great experience! Thanks!
I had to pay $4000 than it was estimated for me to pay and then I had to leave the closing which was three hours late, because of penny mac and get another cashier's check. The closing agent charged me another $200 above what penny final disclosure stated. The day of closing tried to get hold of Sanfra several times plus her supervisor and did not get a return call from anyone till the day was over. Yall were doing an awesome job until then.
It all went as smoothly as possible.
Carolyn Monson was great! She was caring and sympathetic to our situation and went the extra mile for us. Her combination of professional know how and caring heart was much appreciated.
Exceptional Customer Service and a Very Competitive Rate made my experience with PennyMac Loan Services an extremely positive one. Thank You, PennyMac!
First of all Katelyn did an excellent job on her part but it took ages to have the Loan officer contacted after we initially talked to some person. He never ever called us back and we wrote to Penny Mac but yet to receive any replies to date within three months .The second Loan officer have not very much helpful as We have told about the wrong Credit Bureau reports submitted by Penny Mac's own Company and still to date nothing has been answered. The Percentage of Loan is based on the Credit wo
I though the refinancing process would be complicated and tedious, but it was too easy!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,005 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.