PENNYMAC

JUSTIN M. 

on Birdeye

5 years ago

-The loan closed much later than I was originally told without explanation -I was told we would not need an appraisal, however I received multiple messages asking me to schedule an appraisal until I called back and asked them to stop. -I specifically requested emails instead of calls, multiple times, because I am not likely to answer calls from mysterious 1-866 numbers. This was ignored and I continued to receive voicemails instead. -Our signing date of 10/6 was moved without notice (on 10/6) 

VENKAT Y. 

on Birdeye

5 years ago

The loan process was good and no hidden charges. 

ARTHUR H. 

on Birdeye

5 years ago

All personnel I interacted with at every stage of this loan processing were extremely knowledgeable and pleasant to work with! 

Drake S. 

on Birdeye

5 years ago

Our closing date was pushed 3 times due to Justen. He repeatedly asked for documents that we had already given him. He repeatedly asked for rent documentation for a home that we owned previously (and that mortgage had also been with PennyMac). We told him by phone and email at least four times between Sept 3rd and Sept 17th, that we had owned the home that he wanted d the appraisal a week prior to closing, despite the fact that we had already paid for the appraisal ahead of then. 

KWABENA Owusu D. 

on Birdeye

5 years ago

all the representatives I dealt with were pleasant, polite and helpful. 

CARLOS M. 

on Birdeye

5 years ago

The Loan office and others I worked with were very respectful, communicated well and listened. 

Jacqueline K. 

on Birdeye

5 years ago

Customer service was superb! 

BERNARDO Flores J. 

on Birdeye

5 years ago

PennyMac Loan Services . They are very fast , accurate and reliable. 

Cheryl S. 

on Birdeye

5 years ago

I requested a phone call to review hud1, never got a call. Closing dates changed 3 times my contact person changed a couple of days before closing and I was told I had to get a certified check or do a wire transfer an hour or so before closing. It was to my understanding I could have submitted a personal check. Seemed very unorganized.