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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very fast and professional. Online process was easy and fast.
The loan process was super easy. Everything was done in a timely manner. The loan officer was knowledgeable and pleasant to work with.
Specialists are great and keep you updated and are very kind. It takes a long time to refinance though so keep that in mind as you might have to supply more than 1 current pay stub. The website is easy to navigate where you upload documents.
The MAC team where very helpful
My whole loan experience was great. I was informed about the loan process from beginning to end. I was informed every week , about the process of the loan. I really didn't have any worry. The staff at PennyMac is great. Thanks again.
Great
Great experience! Especially in working with Jesse Ramon...wonderful! Answered all our questions and helped us work with the tech details...above and beyond!
When I first called to pay off my PMI I was told it was better to refinance and it would only take two weeks. It took three months. First I was told the processing team was behind then I was told it was delayed because I needed to send in my pay stubs again because the first set expired. This happened twice. Furthermore, I don’t understand why you needed me to send in my flood and Home Insurance when you already have copies of it. That just seems lazy on your part.
Lack of communication and transparency. Canceled closing without notifying a customer not once but 5 times in total. Asking for same things over and over again. Loan officer non existent. The worst experience of my life. The only reason why my case was moved is, I took it to social media. It took over 4 months to do simply refinancing. Shame on you!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,005 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.