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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMac’s loan officers, mymacteam and all other people who I was working with help so much to be clear about the process and closing on our refinance. Thank you all.
Thanks
Simple. painless, like the electronic signing and document transfers which saved time of driving somewhere in-person. Over all a great experience.
Too hard to get any answers to my questions. I the main contact was sick. Someone should have been appointed to fill in for him. Phone calls went to voice mail all the time and calls were not returned. It seems as though you had just a single person handling all the loans in progress. I was not provided wire instructions in a timely manner.
It was not Joe's fault. I know the pipeline is backed up due to volume. It was mostly the communication between Joe and underwriting or doc review team. They did not have an idea on how to cashflow my income since I own my insurance agency. And it was supposed to close between 40-50 days and it was 57 days. Also the underwriters would request documents one at a time. Please do all at once otherwise it draws out the process.
Very simple process. Straight forward with very helpful people along the way.
I felt like some of my questions were unanswerable, or they just didn't know how to answer it, and or it was treated as a chore. I also didnt get to close on time. But for the most part they did a good job with the documentation and especially with Alex communicating with me better than the other.
I was quite impressed with how the process went is relatively smooth. Communication could be a little bit better however, when you did speak to someone they were clear concise and to the point.
My closing documents contained a change, from the pre closing documents.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,178 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.