PENNYMAC

TREVOR H. 

on Birdeye

5 years ago

5 Star 

Allan M. 

on Birdeye

5 years ago

Everything went real smooth 

Richard K. 

on Birdeye

5 years ago

Justen Hunt was my loan processor and we had a nightmare with this guy. We were promised a guaranteed closing date and they fell short one whole day. From the start, we let Justen and PennyMac aware of our moving situation, that we are moving from CA to TX. After telling me that we were one whole day ahead two days prior to our promised closing date, Justen calls me the day before that we will not be signing at the time that was scheduled and will be 5 hours later and even that never happened. 

Christopher H. 

on Birdeye

5 years ago

It was great working with Ceista. She checked in each week to give us an update and was always available to answer questions. She made the process very simple and did a fantastic job! 

Ronald H. 

on Birdeye

5 years ago

We appreciated Ben and Ray getting us to close on time on time. Until they took over, we were getting so frustrated. Our Agent and I would text and leave voice voicemails with no prompt replies and were very concerned if we would make it to close on time. PennyMac needs to limit the number of people handling an account. We were told on several occasions that everything was complete, then another person would say something else was needed. We had never experienced this problem before.  

John C. 

on Birdeye

5 years ago

Nothing to add 

Kenneth L. 

on Birdeye

5 years ago

It was a very stress free experience. Thanks! 

FERNANDO M. 

on Birdeye

5 years ago

It was fast almost no paperwork. The closing was sooner than I expected. I love it 

Roger F. 

on Birdeye

5 years ago

We had great response and the closing was very fast. All the PennyMac customer service people were very knowledgable.