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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was difficult to get anyone on the phone in a timely manner when I needed questions answered. The process also took twice as long as previously stated. The customer service number given needs its phone tree revised. I know it was a busy time for refinancing, but there needs to be better communication.
Blen is AMAZING! She was so great to answer all our questions and took great care of us! For PennyMac, overall, the closing costs are ridiculously high and should be considered criminal. But, other than that, they're easy to work with!
Rachel Harris was awesome to work with She is friendly and would reply to you in a timely fashion all in all everything went smoothly 😀
From start to finish the Penny Mac team were great!
Have your system be able to differentiate between two loan applications.
The beginning process was great when we worked with the loan officer but unfortunately the further we got into the process and handed over to someone else the less communication we received, the multiple requests we received for the same documentation, and incorrect closing date/time. We've had our existing mortgage with PennyMac so we wanted to give them a chance and if the end part of the process was at the beginning we probably would have moved to another mortgage company.
the whole process seemed to be clean, quick, and painless...
The experience was very pleasant.
Each person involved with our loan at PennyMac was very helpful and knowledgeable and took time to answer all of our questions and explain answers in detail. We had a very pleasant experience and appreciate all of your efforts!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,627 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.