PENNYMAC

Tiffany S. 

on Birdeye

5 years ago

Thank you so much! 

JOSEPH R. 

on Birdeye

5 years ago

**Jennifer was the only contact/resource I had during the loan process- she was difficult to reach via email. Phone calls were returned but not in an ideal time frame. **I personally had to do a lot of following up to ensure documents/payments/etc were received **Multiple documents had to be submitted multiple times 

CHERYL H. 

on Birdeye

5 years ago

Hilda Kuklinski was great to work with during this long process, and I recognize that some things were beyond her control such as the length of time it took to process this re-fi (although I am a current PennyMac customer), the number of times I was asked to provide docs that were previously sent, and the lack of internal communication within PennyMac. Hilda was very responsive, and answered questions to the best of her ability, and if she didn't know, she researched and followed-up with me. 

JOHN STASIK I. 

on Birdeye

5 years ago

Our initial closing papers showed property taxes coming out. We were never told this would happen since we do not escrow. Closing had to be postponed until the following week. Other than that, communication was good with Liem. He was very prompt at calling us back. No issues with Liem at all. He was a pleasure to work with! He even followed up after closing with us to let us know the loan was funded. 

KEVIN D. 

on Birdeye

5 years ago

Well done considering everything was done by phone or email. 

Ronda B. 

on Birdeye

5 years ago

All went as I was promised. 

ASHLEY M. 

on Birdeye

5 years ago

Everyone I worked with was extremely friendly, helpful and professional. The customer service was great and I am very happy with the terms of my loan. 

Virgilio Sumalbag J. 

on Birdeye

5 years ago

From my first conversation with Bonifacio then you Regina to the signing of the documents, it was just done so well.Greatly appreciated you guys for the timely process.Thank you. 

TUNG H. 

on Birdeye

5 years ago

N/A