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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I think this is a season in which the demand for services is very high, logistics are tough, and I understand. The fact we were refinancing a PennyMac loan with PennyMac made the whole process much easier than normal. However, there were long gaps between answers to questions and several emails to both Kami Weber and Bryan DeVore that were not answered. Overall the process was great. If interest rates drop to 1% (crazy!), we'll be back for another round.
I made the decision to refinance my existing PennyMac loan with you because I felt the process would be easier than dealing with a new financial institution as well as remaining loyal with my existing provider. Boy did I make a huge mistake!! The entire process was a disaster, I was told mis-truths from the start and trying to reach my loan office was impossible. After pulling out of my first closing due to unknow changes to my disclosure I finally closed 90days after signing my application.
PennyMac offered the best rates for refinancing, by far. From the time we made our initial inquiry up to the time when we finally closed, the process was made simple and easy. The people we worked with accommodated our crazy work schedule and gave us enough time to gather all the necessary documents needed.
It was nice to work with professionals.
Great experience.
Very quick and Easy
Great service for my FHA streamline loan. Thank you much!
it was very rough start to the process. I had filled out the application online and then was put on hold for a long time and never received any information after that. Finally made a post about the poor customer service received and got a call from William Slater who sped the process along. It took over a month from start to finish. Shaitrice Culver then began working my loan and kept me informed of the process and how the loan was coming along. Good experience because of them.
My overall experience was great! I had no problem with the PennyMac Team, they were very thorough and helpful. PennyMac made me a happy homeowner. I personally like to thank the Loan officer Anthony Soto for walking me through the process, and Barbara Fernandez for making sure everything was together and answering all my questions. They work good together.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,977 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.