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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service
Everything was fabulous with PennyMac and the Mac Team as a whole. One complication at the end but they were quick to fix it. In todays world perhaps the hiccup happened due to someone's illness - but it was quickly fixed. Thanks for everything.
Quick and easy. It was great a experience.
First, to be clear the individuals were good to work with but they are only as good as the system. We had all our docs into Pmac within the first week but it still took 3-4 months to finish a refi that Pmac had our original note. I realize some of this is the mess Covid made so please take that into consideration.
Very easy process. Thank you to all that handled the refinance.
It took 5 months to close. We were not contacted about the process of the loan and where we were at. Questions were not answered and we received horrible customer service. I had to speak to a manager on two separate occasions. I still have not received a response to the last email that I had sent Mariely and I'm sure I will never hear back from her on it either.
My loan officer (Jason Stevens) was exceptional and I was happy to stay with PennyMac. Upon transferring to an approved refinance it was the worst experience I've ever had. My MAC Team was rarely responsive. Your telephone customer service was horrible.The paperwork was wrong and we had to cancel and re-sign. Nowhere was there an opportunity to elevate as we were told loan officers "did not have phones". This will be the last time I work with your company.
Great experience throughout the whole process!
Great Customer Service!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,977 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.