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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There are a few things that could have made the process for me better: 1) Receiving accurate info regarding closing costs (my responsibilities), 2) Working with the same processor thought-out the process 3) Receiving accurate info regarding the amount of my loan, this changed several times with no real explanation as to why 4) Working with someone who could better explain how my current loan payments were applied-I was told I'd get a refund after closing. That didn't happen. NOT A PLEASANT EXP
The communication regarding our loan was nonexistent. We had no idea what was going on during the process. We were contact via email to schedule our closing. After we closed, we heard absolutely nothing about what was going on with our loan. Following our closing we were bombarded with emails from someone in the title dept to resign missing docs. Last week we were contact again by a different title company tell us our closing docs had been lost by Pennymac and we need to schedule a resign.
Everything that was presented to me was clear and to the point. Thank you. Will highly recommend this team.
Pennymac has always been easy to deal with. The process is smooth, easy, and clear.
All communication was excellent and concise. Very satisfying professional engagement. Can't think of a thing to change. Highly recommended.
Due to the Corona Virus, this process when smoother than I expected. The only physical contact required was signature of the closing documents. The only thing was no one explained what would happen after the closing documents were signed. I was able to contact the person who initiated the refinance and he referred me to the PennyMac customer service and they explained everything for me.
Francesca is very helpful ,All my question are answered in timely matter , re assure me when I have A doubts , explain the process clearly . It was pleasure doing business with her 😊. Aileen O , 09/28/2020
Every stage of the loan process went as smooth as can be. Danyell was very knowledgeable and personable. Thank you everyone for making this process seamless.
Better with timing. My process took about 6 months
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,179 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.