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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Pretty efficient process compared to other mortgage experiences. I wish the document requests were more consistent between email notifications and online status tracking. That said, I didn't have to provide documents more than once and there were no document request "surprises" due to underwriting and customer service not being on the same page.
Hermes was great. Other than that I feel like I was ignored for weeks in end. My original closing date provided was end of aug. it took till the end of September.
Service was friendly, timely, and accurate. Good communication and answered any and all questions I had.
Our experience was great with Jennifer and the MAC Team. This was the easiest refinance that I have been through over the years. Everyone went above and beyond in spite of the COVID environment and a huge number of applications due to the rate changes. I would recommend them in the future.
I didn't appreciate being called that the loan was closing on the same day that my mortgage came out of my checking account. When I asked the loan officer, she said she's let me know the steps 2 days before the the notary would come to sign. She never called and instead I had to track her down.
Edna was very responsive and helpful with my loan.
Brianna Koke's outstanding customer service and attention to detail made this transaction a GREAT experience.
The loan processor is very helpful and proactive. Thanks to Ammie Mack
Great customer service!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,977 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.