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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,630 reviews
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Ferhana N.'s profile image
Ferhana N. 
on Birdeye

3 years ago

Great rate from great people with great customer service!. 

ADAM H.'s profile image
ADAM H. 
on Birdeye

3 years ago

. 

Gabriel S.'s profile image
Gabriel S. 
on Birdeye

3 years ago

Soild service. 

Lamin C.'s profile image
Lamin C. 
on Birdeye

3 years ago

The whole loan process was great. Tank you MAC Team. 

MARIO L.'s profile image
MARIO L. 
on Birdeye

3 years ago

There was an issue with the closing documents showing my wife's maiden name that I would have preferred to have fully resolved prior to closing. Communication from my loan processor could have been better. Was promised several follow ups that did not take place. Overall great company though. I've been a customer for years and have had several good experiences. 

Andrew B.'s profile image
Andrew B. 
on Birdeye

3 years ago

Jesse was awesome, I had questions all the time. There at the end of the process I got a little frustrated with the closing team but it ended out they worked very hard and got the issues resolved for us to close the day we had said. It was a scary thought for us because we sold our home and closed on it and we got it closed and had to be out in a time frame. And PennyMac made sure we got to close that same day. Thanks for everything 

CYRIL O.'s profile image
CYRIL O. 
on Birdeye

3 years ago

It is was an overall good experience from beginning to end. Thanks for the professionalism and attention. 

SHAWN F.'s profile image
SHAWN F. 
on Birdeye

3 years ago

The process of the refinance was fairly stress free. My greatest qualm was that I did not have someone I could call directly to ask questions. The lack of communication was astounding and wish things were communicated in a timely fashion. The documents provided to my wife and I stated dates that were not adhered too. 

DARRELL B.'s profile image
DARRELL B. 
on Birdeye

3 years ago

I was able to do my refi in 30 days. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,630 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.