PENNYMAC

BRENT J. 

on Birdeye

5 years ago

I cannot speak highly enough of Ruben Sanchez and Nicholas Hagan. This is my 3rd mortgage with PennyMac and I have been pleased each time with the level of customer service and communication. I am only sad that Ruben has moved into a new position and I cannot call him next time I need help. Thanks for another great experience! 

Victor L. 

on Birdeye

5 years ago

Communication was very important and well presented. Great job. THANKS!! 

Philip F. 

on Birdeye

5 years ago

It would really be helpful that documents you e signed and sent, that you be notified by email or text that they were received and correct. Communication through phone is like playing phone tag, getting through is almost impossible, a dedicated extension would have been helpful, the use of telcos like the doctors now use would have simpflied the process immensely. 

Dorothy J. 

on Birdeye

5 years ago

My representative called me to introduce himself and told me what to expect in the weeks to come. He then called me on a weekly basis when he said he would call me. I provided him with the proper documents and within the next few weeks we closed. The process was very easy with his guidance. 

RICHARD C. 

on Birdeye

5 years ago

The communications between the PennyMac folks and me was dreadful. Several times I sent emails explaining my schedule and receiving ZERO feedback. While preparing to close I missed a call and was asked to call back. The number I received was a generic number that simply put me into phone hold hell. I had no options to leave a message or otherwise quickly reach anyone on the team. Within the team they did not seem to be on top of my emails either. We were lucky to close as quickly as we did. 

Leslie S. 

on Birdeye

5 years ago

I personally feel that it was not so much Mr. Bloods fault or anyone I personally talked to. The crazy atmosphere that this pandemic has put everyone in, and out of the offices, and working from home ,and the problems this has caused . I was required to do far more documentation than any other lender would require. And I was already with PennyMac.. Also this was not my first time around finance. I spent 34 years in the banking world, I retired from that world 30 years ago. Les Seibert 

Christopher R. 

on Birdeye

5 years ago

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Michael B. 

on Birdeye

5 years ago

Lack of communication and no call backs from voice mail messages 

Vera S. 

on Birdeye

5 years ago

The entire process went smoothly from the first phone call until the closing. I never had a question that was not answered. Maria and Nick were very professional and never failed to return a call. Nick also called me every Friday with an update until closing. The process took about a month or less which was quicker than I thought it would be. I also received a better rate than I had initially thought! I would highly recommend PennyMac to any friends or family looking to refinance.