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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was not able to get consistent service from the person assigned to my account. Every communication was done by a different person acting on her behalf. The process took much longer than expected. When documents I already sent in were not received it took 2 weeks before I got an email it was not received. The time between communications was too long. The time to complete the process from when I had everything submitted was too long.
Andrew did a great job. The periodic check ins where great kept me well informed.
The loan officer Gary Sahakian was very efficient, very professional, answered every concerns we had during the initial process. Then we received several messages from different people during the underwriting process, but the only issue we had was when we didn’t have the final CD until closing time. Not sure why it was not disclosed to us at a timely manner but overall, we would still recommend Penny Mac.
I shopped around for a refinance with multiple lenders and landed on PennyMac as they provided the most attractive offer. The refinance process was extremely painless, especially when thinking back to going through my initial loan process to purchase my home. I never once felt out of the loop or uninformed. I would even receive phone calls from my loan officer to explain the status each step of the way. I’m incredibly impressed by it all and couldn’t be happier with my experience.
We were frustrated by phone trees that went in circles, requests over and over for the same documents, always working with a different person and the time it took. The rate lock expired and the rate had gone down, however when we requested the lower rate, we were given the runaround and finally gave up. We just wanted it over. Ravenna was the most helpful and professional person we worked with. Nina was very frustrating and seemed very overwhelmed.
Great
Great communication and timely action
Great experience, fast and personable
Lauren was very knowledgeable and accommodating.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,662 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.