PENNYMAC

Andrew G. 

on Birdeye

5 years ago

There were several times that I was asked for documents that have already been uploaded to the portal. I was also asked for my pay stub several times, but had explained via email and over the phone that I only get paid/receive a pay stub once and month. I gave the specific date that my pay stub would be available and uploaded a copy of my pay stub on that date. I sent an email saying that I had uploaded needed pay stub. A week later I received a call asking about the pay stub. 

Brittany B. 

on Birdeye

5 years ago

My experience was excellent and the customer service was even better. 

Leigh C. 

on Birdeye

5 years ago

The process was relatively simple and uncomplicated. The notary was very professional. Easy! 

JACQUELINE W. 

on Birdeye

5 years ago

Fast, efficient. Easiest refinance ever. 

Keith Z. 

on Birdeye

5 years ago

Excellent service, a pleasure to deal with. I am very fortunate to be a repeat Penny Mac client. 

DAVID B. 

on Birdeye

5 years ago

Had difficulty reaching Sarah. I would like to have had better ability to communicate. When I called, always went to vm. 

JOANNE V. 

on Birdeye

5 years ago

This was so easy! I called got a better rate than I had before and refinanced within a month from my first call. If you already have a loan with PennyMac you should at least check to see how much money you can save every month. 

GABRIELA M. 

on Birdeye

5 years ago

Staff was very helpful and patient 

JOHN Theiss I. 

on Birdeye

5 years ago

It took almost 2 months to underwrite my loan. It appeared there were communication gaps between loan originator underwriter. The underwriter was erroneously waiting for an appraisal doc when in actuality that requirement had been waived .