PENNYMAC

Jason P. 

on Birdeye

5 years ago

When it came time to close, I never heard from Antonio with things like the closing costs and wire instructions. The wire instructions weren't included in the closing paperwork either. Furthermore, when reaching out after the closing, I had to reach out twice and it took a few days to get a response. This led to a lot of anxiety about whether the loan would get funded and if I'd get the instructions to wire the money in time. 

Jennifer S. 

on Birdeye

5 years ago

Information was incorrectly given prior to underwriting, which made for a very stressful time. There was a moment where I was told my loan would not be approved and that I was basically “SOL.” I spent a day panicking that my family would be without a house as we had already sold our current home and could not cancel the deal. By the end of the day corrections were made to ensure the loan would be approved however a lot of worry could have been prevented by better initial communication. More... 

DELORES F. 

on Birdeye

5 years ago

The refinance process was stress-free and fast. It was overall a great experience! 

Lori Da P. 

on Birdeye

5 years ago

My husband was the primary person dealing with the refi. We had a very good experience. 

BEBETT C. 

on Birdeye

5 years ago

Kyle doing a great job... 

Susan H. 

on Birdeye

5 years ago

Great service! 

JOHN G. 

on Birdeye

5 years ago

Ms. Wiggins did an amazing job with all my questions and concerns. Thank you for your awesome customer service. 

Todd W. 

on Birdeye

5 years ago

I had emailed 3 times for a callback and no callback 

Ernesto Hernandez J. 

on Birdeye

5 years ago

Process was simple and everyone I worked with was overall very helpful. The process take longer than I expected but I realize this could be due to the current rates. Overall completely happy with the entire process.