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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was so smooth and fast. We were incredibly pleased.
We have four loans with PennyMac. We thought because of that, we would have a smoother and quicker process. It was not. We are disappointed with our last two transactions with PennyMac. It might be due to COVID issues, but we probably won't go back to PennyMac next time unless we have better service. Once Lara Leighton got involved, she helped to expedite and straighten out issues. Without her assistance, it would have been a terrible process. Sorry, but that's the truth.
This has been the best Refinance experience we have had. From the first person we spoke to, to the closing, everything went smoothly and no unexpected surprises. We received answers and education on all questions asked and all representatives were forthright, honest and pleasant. A complete pleasure to work with you all. Only one small negative was the hold time on the phone when calling in. Thanks again for doing a great job!
Everyone I spoke with was great.
Closing was changed 10 times!As of yet, my taxes weren't paid and I am waiting on those figures from my disbursement.
I had a very good experience with your company Penny mac thank you angain
Great Experience! Cant Beat the APR and customer service. Thanks Penny Mac!
Better communication. I never received any response to the emails sent by me to my Mac team. Neither could I talk to anyone easily as most of the time my calls went to voicemail and didn't receive a call back even after leaving a voicemail. Not sure who if my loan processing agent even received my emails or they just got lost to the common my Mac email. Having dedicated email IDs for loan processing agents would be great instead of the common my Mac email id
Yup
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,375 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.