PENNYMAC

Michael G. 

on Birdeye

5 years ago

Quick and easy refi process. 

James J. 

on Birdeye

5 years ago

Penny Mac has been awesome the 3+ years we’ve used them. Or are they using us? Anyway just refinanced with them in record time - great rate. 

KEVIN H. 

on Birdeye

5 years ago

The customer careers great. Jessie Coral and Jennifer Ovando were both fantastic. PennyMac should be glad they’re on the team! 

Amanda W. 

on Birdeye

5 years ago

Christine was awesome. It took my payment down $20 a month. 

LALIT M. 

on Birdeye

5 years ago

The experience with the PennyMac team was great but the closing attorney was very unprofessional, late, rude, condescending and manipulative. 

Tim P. 

on Birdeye

5 years ago

This is limited to 500 words. Can’t fit all the crap that happened in 500 words. Just typed out an entire paragraph for nothing. Although, that pretty much sums up how this entire loan process has gone. I’m done with PennyMac. 

Kayley L. 

on Birdeye

5 years ago

Communication through the portal is not very clear. I’d have to check daily to see if anything was needed. I didn’t get email or phone call about uploading something unless I had not gone in to check. Had to upload documents multiple times. My agent asked me to send sensitive documents to her by gmail account. Communicating through the phone was annoying because there was a huge delay once something was said. My loan kept changing even up to the day I signed documents. 

TENG Y. 

on Birdeye

5 years ago

Took too long to close, the new loan is not reflecting the last payment PennyMac took from old loan. Still don’t know if the last payment to the old loan will be credited to the new loan. Pretty frustrated, in all honesty. 

CHARLES A. 

on Birdeye

5 years ago

Jerica and Erik were awesome to work with