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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Really professional and responded in a timely manner.
I am really impressed with the way the transition went. I really appreciate how PennyMac and their associates handled the situation 👏. They were patient and helped me with any questions I may have had. And in a short period of time! I am really pleased 😄 with them. Thank you all for helping me with my loan.
PennyMac personel were very informative and prompt with answers to our questions. Keeping in touch with us via text was very nice. The closing agent was very prompt and got everything done in a timeily manner. It is so nice in this day and times to deal with a truely professional company.
From start to finish we had great service. We did a refinance and closed pretty quickly.
The orginal person I was working with, I believe his name was Tom, was excellent and incredibly responsive. Once I was passed on to the MyMac Team I started to have difficulty getting responses and at closing my last statement showed me getting approximately $13 back. At closing we were surprised to find out we owed $131.31 and we didn't have our checkbook with us. This was a bit inconvenient and frustrating. Again, Tom was excellent and I would happily do business with him again.
Better communication since it was done all online. Emails were never answered promptly, and when I called to ask questions because of the delayed emails, it would always go to voice-mail. I thought since I already had my past mortgage with pennymac would go seamless, but it ended with struggles, and always worried where in the loan process I was at. Would recommend to friends and family, but also would warn them of the troubles I had.
Plenty of helping out and communication.
I am still not sure if our loan closed. There has not been proper communication about the official close date.
PennyMac is a very professional and efficient mortgage company.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,664 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.