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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The entire process was very smooth and dealing with Faiza was pleasant, clear, and informative. Very painless process.
It was next to impossible to get anyone on the telephone to answer questions. No one would return my telephone messages or email requests. An appraisal appointment was set up, the appraiser did not show, and when I called the appraiser's contact # I was told PennyMac had cancelled the appraisal. Closing Disclosure was inaccurate. I was told it would be updated and sent within two days (which would have been two days prior to closing). Nothing was sent, so I had to cancel closing.
Easy process, went much quicker than expected.
Maxwell Mitchell was extremely pleasant to work with. He took the time to respond and answer all my questions. Great customer service.
Easy process and had questions answered promptly. Overall great experience 😃
Documents weren't ready at time of scheduled close. Notary had to cancel appointment. It was supposed to be for 10:00AM EST. Was contacted by a different notary later in the afternoon trying to reschedule. I knew the date of close was critical so I agreed and we closed at 6:30PM (on a Friday). That's really my only complaint. Otherwise the service was excellent. Documentation was 99% accurate and explanations given were easy to understand and relevant.
Had a great experience with the whole PennyMac Team. Great company to have your home loan with.
There was an severe lack of communication with regard to several aspects, most importantly, getting the appraisal completed. Cheree was unwilling to research the problem and find answers leaving me to reach out to management to get the problem resolved. Your company hired the appraiser yet claimed they were unable to find out where the appraisal was when the appraiser claimed to have turned it in. Cheree was nothing short of rude to me and always unfriendly. I just wanted information.
Improved communication from the title company, to Max.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,665 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.