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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Reasonable experience with no problems. I am not sure what else needs to be said.
For the most all was very good. The response to my questions (emails) was slow. Alll and all it went well. One suggestion, with people working remotely, their phone numbers when calling clients should reflect they are calling from PennyMac. UNKNOWN calls go unanswered most often at least with me. Thank you.
Timely updates and communication. Flexibility Ease of document transfer via online portal
No Comment.
Icenia was great to work with. Though she was extremely busy (demand for refinances is high), she was happy to answer my questions and always made me feel like they were welcome. The process was honestly very fast! I'm a current PennyMac customer who chose to stick with them through the refinance because I've had no problems with them, and this experience made me feel good about that decision. The company they use for closing could have been safer (no eSign), but I'm happy with PennyMac.
Great
I think the ability to avoid inquiries, because of the electronic communication capabilities, are to great a temptation for most people to resist. People on my end of this process do not do this every day. There is no replacement for HUMAN to HUMAN communication.
The refinancing process was clear and fast. I got great assistance from Mr Jeffries Johnson and Ms Icenia Davis. It was a pleasure!
Great experience and follow through
PENNYMAC has a 4.4 star rating with 48,110 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.