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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,110 reviews
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Shawn R.'s profile image
Shawn R. 
4 years ago

Reasonable experience with no problems. I am not sure what else needs to be said.  

MARY R.'s profile image
MARY R. 
4 years ago

For the most all was very good. The response to my questions (emails) was slow. Alll and all it went well. One suggestion, with people working remotely, their phone numbers when calling clients should reflect they are calling from PennyMac. UNKNOWN calls go unanswered most often at least with me. Thank you. 

RODD T.'s profile image
RODD T. 
4 years ago

Timely updates and communication. Flexibility Ease of document transfer via online portal 

STONEY C.'s profile image
STONEY C. 
4 years ago

No Comment. 

RACHEL L.'s profile image
RACHEL L. 
4 years ago

Icenia was great to work with. Though she was extremely busy (demand for refinances is high), she was happy to answer my questions and always made me feel like they were welcome. The process was honestly very fast! I'm a current PennyMac customer who chose to stick with them through the refinance because I've had no problems with them, and this experience made me feel good about that decision. The company they use for closing could have been safer (no eSign), but I'm happy with PennyMac. 

Daniel Criss J.'s profile image
Daniel Criss J. 
4 years ago

Great 

Curtis C.'s profile image
Curtis C. 
4 years ago

I think the ability to avoid inquiries, because of the electronic communication capabilities, are to great a temptation for most people to resist. People on my end of this process do not do this every day. There is no replacement for HUMAN to HUMAN communication. 

Viktoriya K.'s profile image
Viktoriya K. 
4 years ago

The refinancing process was clear and fast. I got great assistance from Mr Jeffries Johnson and Ms Icenia Davis. It was a pleasure! 

John L.'s profile image
John L. 
4 years ago

Great experience and follow through 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,110 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.