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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thank you! Great job, Jesse! You deserve a raise!
The timeframe took MUCH longer than expected and there were no updates on the timeline unless I reached out first. This is not a direct reflection of Jacob; he was great!
Over 120 days to close for a straightforward refinance on the same house with the same company???? Long periods of time without a response after multiple emails and calls for an update - including escalation to Christina (Nikki) Sullivan and Diego Cabello. 4 attempts at closing disclosure. Three reschedules of the closing date. And when we thought it was worked out - our loan application was CANCELLED and another reschedule! Never again! Friends and family could not believe it!
The refinance process was very easy and seamless.
You kept sending confusing documents and you kept sending overdue and late payment letters! That part was extremely confusing and frustrating! Kelsey was fantastic! He always answered my calls for information very promptly!
N/A
The closing documents had an error due to some property tax items that were applied in error. That was no fault of the Agent I worked with. Rachel Harris did a great job, and was a pleasure to work with.
More accuracy by the underwriter when it came to reviewing my taxes and my current loan activity
Great service and timely responses.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,612 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.