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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had problems contacting the Mac team threw emails. Closing took about are more then 3 months. Jordan Smith was great and very helpful. Ignacio barrientos I had troubles contacting and getting reply’s from. Had to call Jordan several times for him to contact Ignacio to get answers for me. Not sure if this was because of COVID-19 are not. But other then that everything was fine. Just wasn’t to happy with the extra 3 month wait to close on a refinance! Thank you and have a wonderful day.
Surprised by how quickly and easily we were able to refinance our home! Had a great experience and have already recommended Penny Mac to friends!
a
Very difficult on a simple refi. Asked over and over to correct my loan and every time it came back wrong. Asked repeatably to speak with someone higher up that understood what each line item meant and still got the run around. Finally reached out to Doug Jones and that seemed to help a little. Everyone expected me to close on a load that was incorrect so that they could get their payout. Very sad that a big company like PennyMac treats their clients so bad...
Overall it was a quick and painless process!
TheCommunication was poor wasn’t sure what was going on for a couple of weeks and then after that everything I got was done in my email no notification that she will be emailing me to let me know I needed to do things it could’ve been handled a little bit better also my name was wrong on the documentations of closing and the emails from the loan officer had my name spelled wrong also
PennyMac's team was professional and courteous all the way from beginning to end. The process was seamless and timely. Excellent service!
My initial loan officer Nathan R. was great & was always available to answer emails & questions in a timely manner but the new loan officer was very hard to reach 95% of the time so I was left to figure certain things out on my own via google searching which In turn caused me stress & anxiety since everything is time sensitive & I was always fearful closing would get delayed because my questions weren’t being answered in a timely manner.
Took advantage of today’s lower mortgage interest rates with my current lender, PennyMac. As expected, they were very easy to work with. The process was easy to understand. And most importantly, I will saves thousands of dollars in interest as well as reducing my monthly mortgage loan payment. Win win, for sure.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,670 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.