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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Honestly it mostly came down to your phone system. When someone is scheduled to close on a weekend there should be SOMEONE that a person can talk to other than tech support. Neither Mr. Mueller or Mr. Mitchener (?) were able to be reached and the phone system wouldn’t allow me the opportunity to speak to anyone else and that is not okay. The title company and notary didn’t receive documents so we ended up having to reschedule closing twice which pushed our date into a new month.
The process was smooth and quick from the intial intake all the way through signing the closing documents. Erik Karibas was amazing and so knowledgeable. He made the process a breeze. Nathan Hoffman kept me informed each step of the way. The notary had me out in 15mins! I really appreciate how quickly this was done.
Great experience.
The loan refinance process was fast, easy and efficiently completed. Effective communication throughout the process.
Monisha was wonderful! We began getting frustrated about halfway through the process because of the long wait times due to the rates. But she was able to reassure us and walk us through the process beautifully.
Everything was great from start to finish. Communication was clear and timely. I'm glad I stuck with Penny Mac for my refinance! Thanks Penny Mac Family!
The team at Pennymac made this process and experience as pain free as possible and it took less than half the time it took for us to do the same process a few years ago with someone else. Thanks for streamlining what is usually a cumbersome process and making it all easier than we ever thought it could be! S. Bruno
Check the choice of the answer for one of the questions toward the end of the survey. It doesn’t respond well to to the question.
Everything went smoothly, even when the representative I started the process with was no longer with the company. The email and portal communications were very helpful as I am unavailable for phone calls a large portion of the day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,670 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.