PENNYMAC

Lisa F. 

on Birdeye

5 years ago

From the moment the process started I was amazed w/the continued updates, status emailsand even personal phone calls that I received to keep me apprised of my loan. I raved to my friends and co-workers about it and how I had never had this kind of experience. The only hiccup was the last 24 hrs when I did not receive the phone call with the final closing cost #'s. No word the next morning either. Closing was at 1:30pm, finally at noon, I rec'd email w/info. This was stressful, but completed at 3 

Justin C. 

on Birdeye

5 years ago

They worked very hard to get are close done. Always clear about what they need and what I needed to do. They were very nice all the time. 

Richard H. 

on Birdeye

5 years ago

All good finance a home always some irritation but this went smoothly since more than one person to assist you if questions arise. 

KENDRA S. 

on Birdeye

5 years ago

Great experience with Penny Mac. Everything went smoothly and closed sooner than expected. 

KERVIN S. 

on Birdeye

5 years ago

The initial documents I signed had me not paying anything at closing, but when the notary showed up to complete the closing the documents had changed from what I had signed. This happened twice so I ended up having to pay money at the closing and I only paid the money because I did not want to have to wait more days for another attempt to correct the closing documents to what I had initially agreed upon. 

Jeneanne T. 

on Birdeye

5 years ago

Super easy VA IRRL process and start to finish took one third of expected time frame even with an unexpected delay 

KENDRICK G. 

on Birdeye

5 years ago

Great experience 

Roger Y. 

on Birdeye

5 years ago

Better communication, adherence to to timelines, and respectful discussions. 

OSIRIS D. 

on Birdeye

5 years ago

I think the whole process went well except for the length of time it took to complete. However, I am a satisfied customer.