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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication was not constant and clear as to next steps as we moved forward.
Everything went very smooth during the process. I understand that everyone was very busy but all of my questions were answered and everything was finalized in the original stated timeline.
Minimal effort was required on my part. Everyone I spoke with were knowledgeable and friendly.
The process was smooth and my loan was very low documents. I get weekly update in regards to the process so that was nice. The only qualm I have is the lack of communication/direct line to speak to my agent. Especially the morning of my closing. The final closing documents had different numbers than what I had sign and acknowledge before that which had cause the process to not be seamless. I feel that on the day of closing, the agent (if OOTO, should have a back up) should be on standby.
⭐⭐⭐⭐⭐The team at Penny Mac USA were very friendly and knowledgeable. They kept us up to date with any information that we would need. Closing was super easy as they arranged for a notary to come to our home and we had our closing costs ready to go. Definitely recommend Penny Mac as your mortgage provider. Scott S. Port Orchard Washington
PennyMac offered the lowest rate I could find, the people I worked with were friendly and knowledgeable, and the loan closed out as planned. Perhaps due to high demand for refinances right now, they followed up once a week. This was predictable but felt like a long time to wait for a response. Generally, they were a great team to work with!
I primarily worked with Nekita until she quit answering/returning my calls. Then someone else took over and my loan finally closed. The people who took over my loan from Nekita were great, but it felt like the ball was dropped initially.
Nicholas communicated frequently and that wasn't the problem. I had to ask for the closing documents from the Notary several times ans that was stressful. Another company needs to be used for closing. Ask the customer if they have a preferred title company.
I started my ReFi on June 11th. I was assigned a loan officer rick serrano. I provided docs as requested. All off a sudden I get an email from emeldo munoz. That's when it went from bad to worse. He provided little communication, he never went over the process or provide me with a check list. I had to continuously reach out to him for status. His status would be, processing nothing needed at this time. A few weeks later, I email again. This time he says, we need bank statements
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,084 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.