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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
From the moment the process started I was amazed w/the continued updates, status emailsand even personal phone calls that I received to keep me apprised of my loan. I raved to my friends and co-workers about it and how I had never had this kind of experience. The only hiccup was the last 24 hrs when I did not receive the phone call with the final closing cost #'s. No word the next morning either. Closing was at 1:30pm, finally at noon, I rec'd email w/info. This was stressful, but completed at 3
They worked very hard to get are close done. Always clear about what they need and what I needed to do. They were very nice all the time.
All good finance a home always some irritation but this went smoothly since more than one person to assist you if questions arise.
Great experience with Penny Mac. Everything went smoothly and closed sooner than expected.
The initial documents I signed had me not paying anything at closing, but when the notary showed up to complete the closing the documents had changed from what I had signed. This happened twice so I ended up having to pay money at the closing and I only paid the money because I did not want to have to wait more days for another attempt to correct the closing documents to what I had initially agreed upon.
Super easy VA IRRL process and start to finish took one third of expected time frame even with an unexpected delay
Great experience
Better communication, adherence to to timelines, and respectful discussions.
I think the whole process went well except for the length of time it took to complete. However, I am a satisfied customer.
PENNYMAC has a 4.4 star rating with 48,612 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.