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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
The refinance was easy & a few steps on my part needed to be done. Everyone on the PennyMac team was very nice & helpful. Explained the procedures with the questions that I had. the closing was easy & fast. I would recommend them to others.
Of note - our first loan agent, Arthur, was fantastic. Patient, intelligent, helpful, and timely. A+ rating for him. The rest was awful. Because of delays by PennyMac, duplicate/addn'l docs were needed. The upload site doesn't let you see what has been uploaded. One person can't upload for both buyers (ie wife can't upload statements for herself and her husband). Hermes never knew what was going on. A call to the east coast at 9p is unprofessional. Notary was incredibly late.
It’s great time work with you penny Mac company and there customers service they so loyalty and Explain clearly about our question .thank you PennyMac team
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Aside from the subpar tech platform for the entire process it was done quickly and communicated very well. Both my loan rep and servicer did an excellent job. I only mention the online tools as it seems like PennyMac is using something that was developed a long time ago. Only advice I would give is to spend some $$ on updating your user interface.
Great service!
John Buchanan was very knowledgeable and very helpful. My closing happened in just over 2 weeks. So easy and so fast, I can't recommend highly enough.
Took a bit longer than expected but agents were clear on time frame once process got started, transparent and honest with Details
Lack of communication, shifting cash to close numbers, and 2 closings rescheduled within 2 weeks is not the right way to do business. We finally closed but we still have no clue why our closing was rescheduled 2 times previously.
PENNYMAC has a 4.4 star rating with 48,083 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.