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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was keep informed along the way through emails and phone calls. The process was smooth and seamless.
Quick, efficient and concise... everything you want from the refinance process, PennyMac "far exceeded" our expectations!
My negative review is not directed towards Mr. Hagan (closing agent). He was helpful and answered my questions promptly when needed. I completed this survey based on prior experience to working with him. I thought the length of the process was completely unacceptable and there were weeks that went by idly without anything being done when there were things that needed to be done by PennyMac. I will not ever use PennyMac again in the future and I will advise anyone to avoid your company.
Deon was very helpful and knowledgeable. He made the experience great and I would gladly refer people to PennyMac.
Drew was upfront and honest and walked us through the process so we had a good understanding of the paperwork and endgame. We r happy to gt a lower housepayment and knowing our future n our home will b less of a financial strain as we age. Thanku Drew!
Quick VA refinance worked great
Our VA IRRL refinance was a quick and flawless process. Each representative along the way were very professional.
When I first started dealing with PennyMac the service I recieved from Ruben Sanchea was excellent, once he passed my account to Dominick it was almost as nice. Once Doninick handed my account over to Vonney Wade it was a total NIGHTMARE. the woman never responded to myself or my agent we had to make several calls on the same subject she made my stress levels go through the roof to the point I got physically ill. I will never finance through PennyMac again.
Xavier and Karen explained everything clearly and concisely. They were pleasant to speak with and worked quickly to answer any questions I had. We closed on our refinance in record time. I love that we were able to sign our closing documents in the comfort of our own home.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,670 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.