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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fast, easy and with a very helpful and communicative team.
The whole process was simple and quick.
Process was smooth and The agents were friendly and helpful. When I called too ask questions, I never got an answer and no one returned my calls. They did call weekly to give me updates. Overall it is a good process.
Penny Mac was able to provide the most competitive rate and offer that I received. The team was responsive and clear in communicating with me.
Great Experience with Penny Mac!! Drew was a on point and very helpful with processing my loan.
Deborah D.
Loan closed over 30days past the date it was expected to close, documents were requested several times even after they were already uploaded to the portal. Other documents were requested but were not able to upload them so we had to email them which caused a delay in reviewing. Our scheduled signing appointment was canceled without notifying us due to documents not being reviewed which were submitted prior to the deadline I was given.
Process took to long and it was difficult to get a hold of my loan processor, often had to wait a day or longer for response or I would have to reach out a second time. Process was messy Conditions of refi were not all met as of yet. I was told at start that I would get “money in my pocket” by being able to skip first pmt. I have yet to receive a statement with this skipped payment as I have paid August at new rate, and have statement with Sep pmt due too. Can’t get an answer on this as of yet
Communication. I never was able to get hold of Mariely. Our closing was postponed twice and we weren't made aware each time. We had to call several times (10+) to get a hold of Mariely. I even left a voicemail for Mariely's boss and am yet to hear back. We should have been done closing our loan 2 weeks ago and until we got Mariely the process was smooth. Not sure what happened all of a sudden. We as customers were quick to respond but Mariely made false promises and never kept up to her word.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.