PENNYMAC

Samantha C. 

on Birdeye

5 years ago

Would recommend, as from start to finish all my questions and concerns were answered thoroughly. 

Lindsay N. 

on Birdeye

5 years ago

Our refinance was a smooth process with clear communication! Thanks Pennymac! 

Gregory A. 

on Birdeye

5 years ago

Great customer service experience. The easiest mortgage refi I have ever experienced. 

ROMAR C. 

on Birdeye

5 years ago

The service was ridiculous. I will never use PennyMac again. I will tell all my friends don't use PennyMac. They continually ask for my mortgage statement for an address that was a bank. I explained to them I didn't own property at that address and that address was a bank. That I had a mortgage from that bank on my town home which I had already provided the statement to. The time frame was completely unreasonable at took a month and a half to refinance. they already had all my information becaus 

Donna G. 

on Birdeye

5 years ago

Once we filled out all the paperwork, the process was very quick and easy. We finished 3 weeks ahead of a family member that started with another financial institution at the same time. 

Paula H. 

on Birdeye

5 years ago

Great Experience!!! 

Anthony M. 

on Birdeye

5 years ago

The closing process was painful as I kept getting emails to verify my earnings and bank statements over and over to the point that I emailed Ben asking how much more do I need to provide. Also I had to close a Heloc account so I can close earlier or else I would have had to wait 3 more weeks and that popped at the last minute. Now I received a letter saying that you folks do not pay insurance and taxes and that is my responsibility. I have had an escrow account there. 

NAOMI E. 

on Birdeye

5 years ago

5 Star 

Karen M. 

on Birdeye

5 years ago

Everyone was great. Everyone kept me informed every step of they way and they were all professional and courtesy. It was a great experience.