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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The experience with the PennyMac team was great but the closing attorney was very unprofessional, late, rude, condescending and manipulative.
Took too long to close, the new loan is not reflecting the last payment PennyMac took from old loan. Still don’t know if the last payment to the old loan will be credited to the new loan. Pretty frustrated, in all honesty.
Jerica and Erik were awesome to work with
From beginning to end, my loan processing team were like a friend giving me financial advise. The response time was excellent. Mrs Taylor and Mr Ligon are very valuable assets to this company and their customers. I would definitely have them take care of my business anytime.
All representatives involved in the process were knowledgeable, pleasant, and prompt. They made our ability to refinance easy and stress free. The professionalism throughout the entire experience was appreciated.
It took a very long time to close the refinance. There was some confusion between PennyMac & the people who prepare the loan documents.
The entire endeavor was messed up and needlessly complicated. The title company did not communicate with my HELOC lender and set us back months. I was forced to constantly chase down both pennymac representatives. My emails and phone calls went unanswered. Twice Regina said she had an emergency, which if true should have been moved to another representative. Many times I was in the verge of changing providers. I will not willingly use Pennymac again.
Easy and smooth refinance.
Everything was great as far as the people go! The refinance cost itself I wasn’t a fan of, but from a customer service standpoint 10 out of 10 for everyone!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,671 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.