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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
None
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Excellent service, as a veteran I was treated better than when I tried to do my refinance through USAA (a veterans only organization)! I would recommend PennyMac to anyone!
The process was much longer than I was told it would be. We had made plans for vacation based on what I was told so I had to push hard to get this thing processed. I began to think it wouldn’t happen before we were scheduled to leave for vacation. Doing something this big by email was a big challenge.
There was an additional 4k dollars on the loan that wasn't part of what I agreed too. The loan was suppose to be 289k with closing costs included. All documents and communication before notary was sent out included closing costs. I will not be back for future business. The process took longer (due to covid im assuming) but was also inaccurate. If the loan couldn't have been matched then why put me through the process?
ya completed it finally........ the delay was not the fault of anyone,,, the internet was over filled causing the extreme delays..... for everyone using it...... thank you for all your hard work
The overall process and timeline were clearly communicated and this is what contributed to our overall "great" experience. However, there were often times break downs in communication, specifically during the closing process, that led us to a lower rating for some questions. Our closing date was rescheduled three times. During one of the rescheduled dates, the notary never showed up or called, nor did PennyMac call to inform us that the notary would not show up. This was a huge inconvenience.
Great experience! Fast and easy decisioning. Easy to get a hold of a person to ask questions. Whole process was very speedy and I would definitely recommend to anyone looking for a mortgage.
From start to finish pennymac and the representatives I’ve dealt with were all phenomenal.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,179 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.