PENNYMAC

JAMES Flu J. 

on Birdeye

5 years ago

I’d like to first say that after the initial start of the process things went very smoothly. At first, there was some bumps and miss communication that prevented us from moving forward, but after escalating this to a supervisor, the issues were addressed and our process for moving forward started again and very much in a positive way. My Mac team did contact us and we did send an email to the Mac team regarding a question we had; this question was never answered. That said, we are very pleased. 

Tony N. 

on Birdeye

5 years ago

Very professional and easy to work with. 

BETTY B. 

on Birdeye

5 years ago

Everyone was very helpful. Explanations were clear. They checked in with me regularly 

DEBBIE-ANN A. 

on Birdeye

5 years ago

The M.A.C Team was very efficient from the Loan Officer thru to the Closing person. Seamless closing!! Qudos to Mr Renzi and Mr Hermes. Thanks for awesome customer service!!! Both are excellent assets to PennyMac. 

Nathaniel W. 

on Birdeye

5 years ago

Being very busy, I’m sure, there was a lag in communication. However once in contact everyone was very helpful. Thank you. 

RAYMOND T. 

on Birdeye

5 years ago

. 

Sharon G. 

on Birdeye

5 years ago

The process was very smooth. Documents were easy to read and communication with the lender was good. Overall a great experience 

Mayra L. 

on Birdeye

5 years ago

Heather was very friendly and professional from start to finish. 

JOHN L. 

on Birdeye

5 years ago

Outstanding!