PENNYMAC

Stephane C. 

on Birdeye

5 years ago

Loan officers were professional, efficient and communicated clearly. Process was smooth with no surprises and no delays. 

Benjamin H. 

on Birdeye

5 years ago

I was quoted 683 for closing cost. When the notary showed up at the house it was 864. After further review it looks like Briana just looked at the document and quoted me the wrong numbers. 

RONGJIA J. 

on Birdeye

5 years ago

Overall the process was really easy, you talk to a loan officer and get some initial quotations. Then you are assigned a loan processor that you communicate throughout the process. Due to the large volume of loan they are processing, sometimes you may have to call them and get a call back to talk to the processor. Other than that and one computer error that delayed the closing by about a week, we were happy with the results and would recommend PennyMac to people. 

TAKIRA W. 

on Birdeye

5 years ago

I have been with PennyMac for 5 years and decided to refinance my loan with them as well, after checking out another company. PennyMac made my process very easy. If I had any questions they were answered and when I called (even when I hung up before someone could answer) I received a call back. My closing process was quick and easy as well. 

RANDALL F. 

on Birdeye

5 years ago

Lack of human communication. I know you’re busy, but this Communication was marginal 

Katy L. 

on Birdeye

5 years ago

Very good. 

Donald H. 

on Birdeye

5 years ago

It was very smooth. 

DOUGLAS C. 

on Birdeye

5 years ago

Overall good and fast experience. Would recommend. 

Scott D. 

on Birdeye

5 years ago

Due to COVID some document instructions were too basic and confusing. Having to leave a message and wait for a return call was concerning and frustrating. I had to submit my termite inspection 4 times. I would have appreciated more detailed instructions on messages regarding document need.