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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was a pleasure working with the Penny MAC representative.
Her response time was fast and she was very friendly and helpful.
What made it a great experience was the updated information on my loan request.
Faster turn around not almost 6 months, was told had a refund of 2000, when sat to close the actual refund was 243.00, lack of communication.
It was a painless process from application to closing. Everyone I worked with was great and very communicative. I recommend PennyMac to anyone looking for a mortgage.
Kali was AMAZING!! She was very efficient with excellent communication throughout the whole process no matter how many questions I asked. She did everything she could to help move us along despite how busy Pennymac is with the popularity of the low rates. I am so happy that our refinance landed with her!
.
Everyone on the team was great except Maranda Howard. I had an issue with accessing a document. As soon as I realized their was an issue I emailed Gabriel Mann (he was great as well), he responded quickly and forwarded the email to Maranda Howard. I heard nothing back until the evening before my closing. Then every time I tried to call her the phone would cut off when it was transferred to her. She has poor communication and that almost kept us from closing.
Great group to work with. Very professional.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,630 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.