PENNYMAC

William H. 

on Birdeye

5 years ago

Good job! 

Karen W. 

on Birdeye

5 years ago

A little more care for the customer’s time zone. Basic fact-finding regarding the sale of a previously owned property. The biggest issue, though, was with closing. I don’t think this was so much on the part of PennyMac, but the title company showed virtually no care for closing our loan. Rescheduled multiple times. Unprofessional attitude from title representative. 

Theresa S. 

on Birdeye

5 years ago

After applying, I didn't hear back from anyone and I had to call to get the process started. My loan officer, Michael, was excellent. Very informative and professional. My first processor, Caprecia, was terrible. She repeatedly asked for the same documents over and over again. She did not explain the process clearly at all, and seemed annoyed by questions. My second processor, Patrick, was excellent. Fixed the previous errors, and answered questions thoroughly. I am grateful he closed my loan. 

Stephen Da P. 

on Birdeye

5 years ago

Great communication. Efficient process. From application to closing things went smoothly. 

THOMAS D. 

on Birdeye

5 years ago

Hello, I was impressed with the patients demonstrated during the sessions with the PennyMack entire team. As I was not very computer savvy. Thanks for making the experience a pleasant one. You people are great and very professional. I would recommend PennyMack to any one! Thomas D.  

Alton R. 

on Birdeye

5 years ago

The overall process was easier than the original purchase of my home. I expressed my concerns & goals to the loan officers. He gave me viable options, I selected one and the rest was history. My loan processing agent did the rest. Ms. Wiggins was my point of contact and the 'face' of PennyMac. She represented her company well by; always having or finding the answers and returning communications within a few hours. She supported me through the entire process and was top notch. Thank you, Marcia! 

Peter M. 

on Birdeye

5 years ago

While Zachary was kind and updated us throughout, this process was not smooth. Documents on two separate occasions were requested twice. Our disclosures had incorrect figures. We anticipated simplicity as PennyMac had all of the original loan documentation. Our rate was not at all competitive and the timeframe for was significantly longer than expected. We were originally told that we would not need an appraisal, however ended up needing one. 

JACOB T. 

on Birdeye

5 years ago

Our second loan officer who I believe was Zachary, was great, not sure the reason we got transferred to another agent, but Zachary was very easy to talk to and was very polite and patient with any questions. 

Antonio V. 

on Birdeye

5 years ago

Great experience overall - responsive and quick to answer questions.