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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Jennifer was very nice and knowledgeable but the process took about 3 months. I was asked for the same documents numerous times and my follow up emails and phone calls to confirm the documents had been received would go unanswered for days so that made it a little stressful. We have been with PennyMac for 5 years and wanted to continue with PennyMac so we are very happy with the outcome.
Communication was delayed with no direct email contact given and seemed to filter through an automated mailbox. My last communication with Jennifer was not responded to - maybe because after our loan closed communication is no longer required? I was following up on a possible refund of prorated mortgage payment that she had mentioned. Also, there was confusion with duplicate requests for docs and the online portal was not intuitive with duplicate docs displaying and status not updating.
H
Derek made it great!
The whole process with Pennymac was great. Jamie was awesome to work with and very helpful. We had a surprise pop up on our credit score but Jamie helped walk us through the steps to get this corrected. Great experience overall.
We had a GREAT experience.
It was fast and easy with very little wait time. All paperwork was electronic until the close and then it’s was done in my home in about 20 minutes.
My packet was dropped twice. l also has an issue with a 3rd party that Pennymac couldn’t bypass even with proof of payment, which drawn out the approval process.
it was a great experience. The team explained the processes to me in a simple way so i could understand.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,352 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.