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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Letisia, made the communication and process so much easier. Even though I had some level of frustration she made it flawless and easy. Her professionalism is what makes PennyMac the top company everyone expects and wants to deal with.
Loan process was seamless. Would highly recommend Pennymac !
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I received multiple phone calls from different people requesting the same information about a property that was already owned by pennymac. This information was able to be taken by pennymac yet every person that called about it told me to email the person managing my refinancing instead of doing the work themselves. Then I got over a dozen letters of account payoff notices. It's like the bosses from office space are running this place.
We were able to close on my house early, and everyone was very helpful with any questions I had. This is the second house I've had my home loan through, and they've always been promt and helpful for anything I need.
i
Title company kept me waiting for 5 hours and then canceled my closing telling me that pennymac requested the cancellation and telling pennymac that I requested it. That wasn't plesant. suggestion for the e-doc and online portal. The home page should have info on where the loan is so people don't have to bother the processors as much. Also it is unclear which docs are completed and which ones need my attention. I should see a pile of stuff i signed in one box and the action items in another
Friendly,helpful people. Painless and quick closing. Thank you!
I'd give Penny Mac 4.5 stars out of 5, only because the closing document had to be changed more than once. This may have been due to the volume of loans being processed at the time my loan was being processed, but it was still a little annoying. Other than that, PennyMac's service was excellent.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,674 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.