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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything went smoothly even though it was all done by phone and email.
The streamline process is wonderful.
It was easy, and very understandable. When questions came up they were answered right if way. When we were presented with the incorrect settlement amounts and I brought it to the teams attention the issue was resolved right if way.
Absolutely great service and communication. Each person was professional and courteous and patient. I would recommend Penny Mac to my family and friends. The process was simplified and all documentation was easily obtained or transmitted online.
Nick was supportive as possible. He came in at the end of the process, so no blame on him. My problem is with the loan officer Lymar Cole. At the beginning of the process I was told one thing and as the process continue to go forward the Loan officer and the loan processor were horrible. There was little to no communication. I leave voice message and email no response. When there was a response, he would promised to return calls and doesn’t. Initially during the application period I was lied to.
I was a little confused about the spelling of my name on the documents. Some were with intial, some short name, and some a combination of both.
Fast and easy loan process
Poor communication from staff. Through the whole process I didn’t know what was happening or in what step we were on. Information was not clear and definite. I had to call the loan officer for clarification. However staff was very friendly and the whole process went fast and smooth which is why maybe there was no need to keep me inform since it was a pretty smooth straightforward process. Overall I’m very pleased because I got an excellent deal with a low interest rate.
The overall experience, the application process exceeded my expectations with both communications and time from start to finish. The whole Penny mac team made it simple and were very helpful to any questions I had. I will highly recommend Penny mac to anyone looking to buy a home.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,627 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.