PENNYMAC

Tamar L. 

on Birdeye

5 years ago

The refinance process was smooth and pleasant. 

Carlos V. 

on Birdeye

5 years ago

Mr. Lusk was of great help during the loan process. He answered all my questions in a timely manner and made sure I was aware of evry step of the process. 

Sarah C. 

on Birdeye

5 years ago

5 stars out of 5 stars 

ALLAN V. 

on Birdeye

5 years ago

Really good and professional experience. Like the attention of Tameka. Every time I call or summit documents I will get an answer the same day. Thanks a million. You guys deserve a five start certificate... Thanks.... 

Jacqueline R. 

on Birdeye

5 years ago

There were a few times I couldn't get ahold of anyone to answer my questions. The time it took to close on my refinance was way longer than expected. 

CHRISTINA B. 

on Birdeye

5 years ago

Expectiins were not clear. Had to include Areceli to get things done. She is the biggest asset to your company!!! 

NICOLE B. 

on Birdeye

5 years ago

I am disappointed in this entire process from being to end. It started with Reid Wright telling me that I’d get near $9000 from refinancing my mortgage but I ended up only getting a little over $700 at closing! I feel bamboozled into refinancing my mortgage because the whole point in doing so was to have money to pay off some debt but I guess the messily $700 can help with a utility bill! Aida wasn’t prompt in getting back with me when I emailed her about my access code to sign documents. 

CHINEDU A. 

on Birdeye

5 years ago

As complex as the process of mortgage loans can be, there wasn’t a time during the process when I was confused about what was next. 

Charles S. 

on Birdeye

5 years ago

Good people who cared about us.