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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very easy refinance process, very little time out of my day to do anything that was needed
My overall experience was very good. All the questions I had were answered. I was able to get hold of my loan specialist when I needed clarification on the information I received.
The communication between Cheree Payton and the other members of the process were poor. On a number of occasions I advised Cheree as to what was happening and it was discouraging that she had not been informed of the events by other team members. Cheree did an outstanding job of keeping me posted of events and changes when she knew of them. If not for Cheree, I would have stopped the process and gone with Loan Depot. This should not have happened to an existing client.
The refinancing process was smooth and Macy kept in touch with me whether there were updates or not so that I am comfortable and know what’s going with the loan approval.
Didn’t need documents, fast closing and good rate
My communication with Rachel Harris was excellent. However, I had a question about my old loan payoff amount that Rachel could not answer. She said that she would get back to me. She did not, but someone else from PennyMac did, but they also couldn't answer my question. This person said that they would contact my original loan officer who get back to me. This never happened and I went into our closing without a response. Not Good. Also, my email to the loan officer was never returned.
It was very clear and quick! The process was easy!
Everyone was great and friendly, unfortunately time expectations were delayed due to covid .
Penny Mrva and Xavier made this a painless process. Appreciate the fine efforts of both. Thanks again for getting this done.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,178 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.