PENNYMAC

GLENN M. 

on Birdeye

5 years ago

Thanks 

William G. 

on Birdeye

5 years ago

The broker/sales agent we worked with did not communicate very well...nor did he return calls. The only reason I am staying with Pennimac is because of Liem Nguyen who Was always there to answer my call and escalate my concerns to management. 

VOLMY J. 

on Birdeye

5 years ago

Everything was online through email so, it made it easier. you didn't have to be on the phone with someone constantly you didn't have to keep on calling. 

Doris B. 

on Birdeye

5 years ago

Na 

Timothy J. 

on Birdeye

5 years ago

Ben was amazing to work with. He was thorough in his answers and gave me all the time attention I needed to make sure I was comfortable and understanding everything. He was extremely professional and courteous. He did so well that I actually referred my Dad to him who is the middle of closing a refinance with you now. Lana was amazing as well. Brent and I had minimal communication (simply because he came in towards the end) but he was attentive in his check in calls and voicemails! Thank you! 

DOMIVAN J. 

on Birdeye

5 years ago

The whole process was great, and quick. We was also very informed. Any questions we asked we received a quick response. 

Jesse S. 

on Birdeye

5 years ago

Your staff was friendly and effective. All requirements were met and we closed on our new house on time. 

KATHLEEN S. 

on Birdeye

5 years ago

Loan processor was very slow in responding to me. Requested documents on Sunday nights, called at inopportune times. Did not seem to understand my explanations. Finally had to refer her to my Financial Advisor. 

Cedric S. 

on Birdeye

5 years ago

Better communication but rates were great. Had great past experience with this firm.