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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Jennifer was very nice and knowledgeable but the process took about 3 months. I was asked for the same documents numerous times and my follow up emails and phone calls to confirm the documents had been received would go unanswered for days so that made it a little stressful. We have been with PennyMac for 5 years and wanted to continue with PennyMac so we are very happy with the outcome.
It was great in the respect that we did not have to leave our home to transact our business! All the information was clearly communicated by email and phone conversations and that made things more relaxed for us! We will look to PennyMac again if the need should arise for future mortgage financing.
Communication was delayed with no direct email contact given and seemed to filter through an automated mailbox. My last communication with Jennifer was not responded to - maybe because after our loan closed communication is no longer required? I was following up on a possible refund of prorated mortgage payment that she had mentioned. Also, there was confusion with duplicate requests for docs and the online portal was not intuitive with duplicate docs displaying and status not updating.
Very friendly and knowledgeable !
Na
H
Derek made it great!
The whole process with Pennymac was great. Jamie was awesome to work with and very helpful. We had a surprise pop up on our credit score but Jamie helped walk us through the steps to get this corrected. Great experience overall.
It was fast and easy with very little wait time. All paperwork was electronic until the close and then it’s was done in my home in about 20 minutes.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,366 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.