PENNYMAC's cover image

This profile has been claimed by the business owner or representative.

PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,366 reviews
Select a rating
Steven B.'s profile image
Steven B. 
5 years ago

this loan went much quicker than I expected. 

Robin R.'s profile image
Robin R. 
5 years ago

As with any mortgage loan, the process can be stressful but my PennyMac team was awesome. Nancy responded to my questions promptly and was a joy to work with! 

Vicki D.'s profile image
Vicki D. 
5 years ago

From the very start, Anna & Jessica from PennyMac were super helpful, on top of things, and very nice. I really enjoyed working with both of them. I closed on my new house on time, and very happy with the whole process! 

RONALD M.'s profile image
RONALD M. 
5 years ago

Hilda was very patient, answering many phone calls. She never once gave me the impression that she felt my questions were silly or unimportant. 

Rick W.'s profile image
Rick W. 
5 years ago

My questions were answered promptly, and the whole process from start to finish went smoothly. 

Jameika G.'s profile image
Jameika G. 
5 years ago

Antonio Torres was awesome! He communicated effectively with me the entire time during my refinance. He was easy to talk to and just an overall nice guy. I would highly recommend Pennymac and Antonio Torres as your representative. 

KATIE C.'s profile image
KATIE C. 
5 years ago

I really appreciated the information I received while submitting the application. I thought that process was very smooth and easy and I felt that I was given all of the important information. After the application was submitted, I received less information and the communication was not as thorough/clear or friendly. That being said, the overall process was smooth and was completed as-expected, so I was pleased with the end result! 

LaMar B.'s profile image
LaMar B. 
5 years ago

Everyone involved in our process was great. The refi process was quick and easy. They kept up up-to-date every step of the way and we’re very responsive to any questions we had. Based on our experience And the offices handling our refinance, I would definitely recommend to others. 

Di Anne E.'s profile image
Di Anne E. 
5 years ago

Excellent overall experience with great customer service! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,366 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.