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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I love the online tracking system also making it easy to provide info. The application review w/loan officer Angey Wu was excellent. I'm absolutely grateful for Patrick Peavy, the mymac team member assigned to my loan. During such a stressful time, it was reassuring that he would reply to my questions and concerns in such a timely,thorough and caring manner. Patrick helped ease my nervousness about this process and that's priceless. Thank you!
Great job. Made refinance easy.
Very easy refinance process, very little time out of my day to do anything that was needed
The communication between Cheree Payton and the other members of the process were poor. On a number of occasions I advised Cheree as to what was happening and it was discouraging that she had not been informed of the events by other team members. Cheree did an outstanding job of keeping me posted of events and changes when she knew of them. If not for Cheree, I would have stopped the process and gone with Loan Depot. This should not have happened to an existing client.
The refinancing process was smooth and Macy kept in touch with me whether there were updates or not so that I am comfortable and know what’s going with the loan approval.
My communication with Rachel Harris was excellent. However, I had a question about my old loan payoff amount that Rachel could not answer. She said that she would get back to me. She did not, but someone else from PennyMac did, but they also couldn't answer my question. This person said that they would contact my original loan officer who get back to me. This never happened and I went into our closing without a response. Not Good. Also, my email to the loan officer was never returned.
It was very clear and quick! The process was easy!
Everyone was great and friendly, unfortunately time expectations were delayed due to covid .
Penny Mrva and Xavier made this a painless process. Appreciate the fine efforts of both. Thanks again for getting this done.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,366 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.