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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We gave the best ph. number and time to call to the first agent we spoke to. That information was either not given to Yester, or she didn't read the file information regarding that. Yester continued to call the least best ph. number which did not reach the applicant, and continued to call at times when the applicant was not available. The lack of personal service is another reason we won't recommend PennyMac. Yester's emails were just templates. We got the same template 3-4 week's in a row.
A very good experience. Available to help when needed
I understand that the mortgage industry is very busy, but our application was close to 60 days active. Then when Gina was reassigned to our case, it all move to completion very quickly. Thanx Gina!
Great experience. PennyMac responded quickly to all my questions and concerns. They were very informative about the whole process and made clear next step as we proceeded'
Thank you for everything !
It would have been helpful to be able to call directly to Jerika. She did always get back in touch with us , just didn’t like going through a central number.
He was root on the phone and thought I was a idiot !
Hard to communicate by phone. Lots of phone tag. Staff was great.
The person aNthony I worked with for a loan estimate was beyond helpful and patient is returning calls and his responses. As far as the process afterwards the MAC person assigned to me was not knowledgeable at all And was not able to answer question when my paperwork was inaccurate two times
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,692 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.