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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Once I got in contact with my loan officer everything went very well and very quickly. Both Ms. Angel Potts and Ms. Paulette Wiley were very professional, courteous and helpful. I've already sent two other friends to PennyMac.
Saviz and Liem were great. Even when we had a horrible experience with our notary trying to sign closing documents.
The lack of communication and the difficulty in reaching the person you've been assigned to work with was incredibly annoying. The emails went to everyone on the m.a.c. Team, so more often than not, Antonio never saw them. I would try to call him and some of the people answering the phone had no idea who he was. I would get sent to a mailbox and would have no idea if it was even the correct person I was leaving a message for. Not a fan of how you have this part set up!!
The solar panels are leased. I pay a fee based on energy use and if I dont pay they remove the panels. I sent you 20 pages of the contract, then you wanted to know how much my payment was every month. It is a utility bill, based on energy use.
The refinancing process with PennyMac was very pleasant. Our loan specialist, Lauren Aslin was fantastic. A speedier process would have been my only request.
Lauren stayed in contact with me from start to finish
Kyle was a fantastic representation of your company. He was prompt, knowledgeable and I believe the repeated difficulties we ran into were not caused by him. I appreciate his work and time he used on my account. I will pointedly say that this deal was only saved by his efforts after the closing date and closing amount changed repeatedly. I was more than ready to walk away and his efforts talked me down. In the future more accurate information would be greatly appreciated. - David
Better responses to my questions
It took longer than was presented to me at the beginning. Different people involved who got details wrong such as my closing costs were supposed to be the amount of my old mortgage payment. I kept getting documents saying it would be at least double that. Also request for estimates and invoices from a contractor were requested which had nothing to do with me. I was simply refinancing. Closing was supposed to be early July. Didn’t happen til August 13th.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,618 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.