PENNYMAC

CARLOS O. 

on Birdeye

5 years ago

An excellent service, very clear and promptly. 

CHRISTA F. 

on Birdeye

5 years ago

. 

Samuel M. 

on Birdeye

5 years ago

I would totally recommend to family and friends! 

ANNA K. 

on Birdeye

5 years ago

. 

Jacqueline S. 

on Birdeye

5 years ago

The initial person Ramon Jeffries was clear and excellent. His communication was superior. Once landing with Marques there was no communication items were incomplete and there was NO RETURN communication. I will never do this this way again. In the future I will go with a broker. This was an excruciating experience. 

ROBERT J. 

on Birdeye

5 years ago

This experience started off very good. But somewhere, things changed. There was a lack of communication and the follow-up was no longer there. So to answer your question, more communication and follow up would have made this process so much better. 

Nancy S. 

on Birdeye

5 years ago

Closing took too long. They did not explain to me in the beginning that getting the 2.75% rate would cost me money for that rate. Basically buying that rate. 

Elena C. 

on Birdeye

5 years ago

Impossible to communicate with any employee for any questions 

Rachel G. 

on Birdeye

5 years ago

Jesse was excellent, I wish he had been involved from the start - responsive, communicated at each step, knowledgeable, worked hard to meet our needs. Our overall experience with Penny Mac was disappointing once selected, little relevant communication on status, docs requested multiple times, and very slow to process documents received. We were notified of a required repair last min from appraisal report received 10 days before causing a 2 wk delay. Thanks to Jesse, it didn't delay further!