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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Good customer service
Not openly lying to loan applicants and providing false information during the loan process. During initial discussions on terms, the loan specialist told me that there is "no risk" in picking a rate and points as we would lock in the rate closing. When I asked closer to closing to get the Penny Mac advertised rate, I was told my rate was locked lack hole of accountability and random handoffs between the initial loan specialist, to a loan officer, to a closing specialist, to A terrible notary.
For the most part, the process was hassle free. Due to my type of loan, I only had to submit a couple of documents and sign a couple of disclosures. Otherwise, the process was pretty smooth. I gave slightly lower than satisfactory ratings on a couple questions because of the discrepancies between the "final" closing disclosure received a few days before closing and the actual final closing disclosure received from the notary at closing.
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PennyMac made the process simple and stress free. Great communication with out M.A.C. team
I found my initial contact with PennyMac was excellent. I spoke with Irwing Enriquez. He was very professional. Cheree' Payton walked me through everything else. If I had a question, they were quick to respond. Thank you so much!
Call me when you say you're going to call me. Follow up better when you say someone else will be contacting me. Don't make me constantly chase you down to get answers to my concerns.
Vonnye wasn’t helpful at all. She was awful at communicating, getting ahold of, and overall not a pleasant experience. She over looked and issues that almost cost us our home purchase. We were so unhappy with our process with her. We don’t be using PennyMac again!
Everyone, I talked to were friendly, courteous and very professional. I enjoyed working with each.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,618 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.