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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Customer service...They kept me updated every step of the way.
My wife’s name was wrong on closing documents causing her to write her former name as well as current last name. Very disappointing
It was slow due to volume of refinancing but the Mac team made it very simple.
Everything worked well. If there was an app for that it would have been perfect.
Worst experience I ever have. 10 weeks to close the loan. Asking for same documents least 3 times. Wrong SS# . Cancel closing and no one told me. Second closing documents filled wrong. You guys need to really step up and train people do things right in the first place. Communication take 72 hours on every email . When I call no one ever pick up or call you back. Took least 72 hours get phone call back . I can keep going. I would pay $1000 more easy to go with some else before I do this again.
I LOVE pennymac. When we wanted to refinance our home to lower our monthly payment we didn't look anywhere else than pennymac. We have always had the best experience working with them when we bought our home 3 years ago. It's the best lender company in my opinion.
Too many people involved. Requesting documents that have nothing to do with my loan
Rachel Harris was exceptional taking me through the process and keeping me informed. Her friendly and professional knowledge made me feel comfortable and trustworthy in her. Triple kudos to her and all the staff!!!! Sincerely Frederick Scott
The point of contact assigned was not knowledgeable of basic information about closing documents. Questions had to be referred to loan officer delaying answers. All phone calls to PennyMac were automatically routed to Jasmine who was unable to answer the questions. As a customer I had no option of contacting another advisor or supervisor. When told questions were elevated to supervisor there was no follow up from the supervisor. When asked multiple questions Jasmine became short and rude.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,701 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.