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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Every time I called George seemed to be confused about everything I asked him and he could never answer my questions
Penny Mac has been great to work with.
The process was smooth and very straight forward. The entire process was quick and painless aside from digging out all the needed documents. It was much easier than I expected :)
The beginning was very slow. It was 2 weeks with no contact until I reached out by phone. The process was smooth once Gina Merritt got involved.
In spite of the sheer volume of other clients refinancing mortgages, ours moved ahead very nicely.
Overall, given the volume of refinances during the pandemic, the entire PennyMac team was prompt, professional, and very helpful every step of the process.
Simple, fast, great communication, loved being able to close at my dining room table. All support personnel from beginning to end were very friendly and professional. Closed in record time compared to most companies I've used before.
Straight forward, quick, saved money over the long haul.
Overall, our experience was good. When we did get to talk to someone, every person we spoke to was helpful and friendly and made sure all our questions were answered. But unless we initiated the communication, we did not receive any updates during the refinancing process. It was supposed to take 30 days or less, but ended up being more than 2 months, and during that time, we were not given any updates for our application explaining why it was being held up. That was a bit frustrating.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,771 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.