PENNYMAC

JOSE C. 

on Birdeye

5 years ago

Thanks for making the refinancing process easy every step of the way. 

Robert T. 

on Birdeye

5 years ago

Great Interaction Wonderful Communication. 

DANNY S. 

on Birdeye

5 years ago

It took 3 time to get everything correct not as much PennyMac as the closing company they work with. 

TOBE W. 

on Birdeye

5 years ago

The closing of my loan was set 3 different times. I guy that was to come to my house missed my appointment more the once. 

RYAN F. 

on Birdeye

5 years ago

The quickest and easiest process! 

HOWARD S. 

on Birdeye

5 years ago

No issues, everything explained, all questions answered in a professional courteous manner. Stress free experience. 

Dawn H. 

on Birdeye

5 years ago

This was the easiest refinance I have ever done. 

NADER GHODRATI A. 

on Birdeye

5 years ago

As far communication it was on fridays which is last working day of the week and some doc were required within 48 hours . I think this should be done on monday so by the end of the week all back and forth of emails are completed. this is my only comment and for that reason some of my feedback ratings are low other than that Mr clyde and carmelita were on top of the process. 

EMMA T. 

on Birdeye

5 years ago

Initially, the doc requirements weren’t clear. It would have been nice to have gotten an Upfront explanation of what qualified as ‘proof of Employment gap’, for ex, rather than waiting for me to ask for more info AFTER the docs I loaded were ignored. Also would have preferred to know all doc requirements at once instead of receiving Email requests separately. The processor was responsive to Qs and informative throughout the process, but her communication was impersonal and wasn’t ‘consultative’