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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was quick and easy. The nest part is only asking for documents once instead of every week what the first company I was refinancing had done. All my questions were answered and they also took the time to explain the things I didn't understand. Overall great and painless.
Communication was very up and down throughout the process. Then as the closing got closer communication picked up. However, the week of my closing as I was trying to make sure everything was good because of a small window of time I had, I was told everything was good to go but it wasn’t. The last hour before closing they realize my appraisal had expired 2 weeks which caused extreme stress and anguish. Thanks to Craig Wood for fixing it when my Mac Team let me down.
More communication, there was confusion with the numbers several times over the escrow account.
Nothing additional
Easy process, stress free.
We could not have asked for an easier company to work for our home loan. The closing did not take place as first planned but was not the fault of anyone. We were in a different state than the house we were buying and due to a couple episodes of health issues, we had to remain where we were. This is our second time applying for a home loan with PennyMac, and we will look at them again, when we need another home mortgage. The team that worked with us never asked for duplicate information.
I had to submit the same documents twice and did not receive immediate responses to my inquiries. Also, I had to call to ask about the status of my closing. It wasn't explained to me in advance. I also feel the explanations I got were not enough.
I was kept informed about my loan process and never had to worry about anything. The closing was a great experience with no problems. All our questions were answered.
Great service and closing was convienant.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,014 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.