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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Penny Mac has been our lender for 6 years now and we've been very satisfied with the service and help we've recieved.
Excellent experience with everyone at Pennymac. I felt the information provided was easy to understand and my questions answered promptly. I was concerned how Covid-19 might affect the process but your technology made it easy to move the process along. The m.a.c team emails kept me informed of every step. You have experienced people and great customer service. Thank you to all the team members who worked on my refinancing loan.
Step by step web portal is nice
From start to finish this was the best experience I ever had in financing my house. My current home and my new home are both with PENNYMAC. PENNYMAC is top choice for all my future properties and will be referring to all my friends and family! What made this experience great and amazing is the efforts and expertise of Bailey Greene and Rosario Lopez. Both of these individuals worked tirelessly and patiently to become my PENNYMAC SUPERHEROES! Salute to Bailey and Rosario. Aamir Khan, MD
Getting a response from Penny Mac people in a reasonable time. On my closing day nearly a week ago I called and left a voice mail along with emailing, 3 people. Paulette, Taylor, and the customer service got a supervisor involved. I have still not recieved a return call from any of these people. Very poor customer service.
Easy and everyone involved in the process was pleasant to work with.
The entire process was seamless and moved along at the speed discussed.
Liem was great to work with. Extremely professional.
Molly was excellent to work with. We ran into issues with getting responses from our loan officer. Several times we were told we would receive a call later that day or next day to never receive a call back. We would not get progress on the loan unless we called in and tracked down our loan officer.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,771 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.