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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything went very well. Process however was slow. Every week I was notified about this and the current situation with the process, which was very comforting to me. Job very well done!
Emeldo was always easily reachable and worked to help me when I needed it.
I had to call in on multiple occasions for updates. I could never get ahold of eric, i ended up talking with his supervisor, and his supervisors supervisor. At one point I was told to hold on making my regular pmt because of Penny Mac delays and that i would close on the 10th. Closing was done 14 days later. I had to call in to find out documents submitted to the portal were not attached to the file continually delaying underwriting. Poor service, poor communication.
Great working with Penny a Mac, especially Ms. Brittingham—professional, timely and knowledgeable. Seamless experience for me.
The refinance went very smoothly. I was updated weekly on the progress of the loan. I was impressed by the helpfulness of everyone involved with the loan.
Icenia was great. the process before it got to her was lacking in communication and clarity. It was a hard sales push by the original agent, in which she needed an answer that night or the following day. Then the communication went dark and i rarely got answers to my questions. Icenia was always proactive in her communication and i appreciate that.
Enjoyed experiencing such great service with knowledgeable professionals at PennyMac. It was the most smoothest and fast closing ever thanks to the team at PennyMac.
THis is my second refinance with pennypac and my first time I had a better experience. This second time there was very limited communication, I was the one that was constantly following up and asking what the status was. Once I checked in, then everyone would answer my questions, but I was the one who was doing the follow up which at times was frustrating. I ended up having issues in the end with the notary for signage that completely didn't show up 2 times, which was an inconvenience
It was a very smooth process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,270 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.