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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything went great , things moved along smooth and fast and was able to close much sooner than anticipated. Thanks for the excellent service.
I was able to refinance my home with Penny Mac with ease! Customer service and everyone involved were amazing and it was easier than I thought. I felt like everything was done for me and explain to me very well. I hope to work with Penny Mac in the future!
Very smooth process and the communications throughout the process was exceptional!
My experience was very good overall. Each member of the staff I worked with in the process was easy to contact and helpful.
Ok
Jacob and the team worked hard to get the loan done on time. But due to some issues within in some departments it was delayed. Jacob stayed in contact thru the process and returned my calls in a timely manner.
Communication, communication, communication...I would not hear anything for weeks, the portal was not updated with the status, emails and phone calls went unanswered.
The online lender experience was not worth it. The start of the loan process went well. At that time I was able to contact the loan officer with any questions. Everything changed once the loan went into processing. It was almost impossible to contact anyone on the MAC team. Underwriting waited until the week before close to ask for a higher down payment amount. The change in down payment & points means I was unable to properly shop for loans since the terms changed too far into the process.
Rachel Harris caused our loan to erroneously be cancelled and failed to give us the courtesy of a call informing us. She was totally incompetent. Blen Alemu was, by and large, unresponsive to us when we needed critical information on our VA loan. I was very disappointed. There is no reason or excuse as to why Penny Mac took five (5) months to process this loan. We have been long time clients with 2 mortgages with Penny Mac. We are very dissatisfied with Penny Mac's efforts.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,014 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.